Last updated on September 10, 2025

Introduction 

Accessible Remote Care Management, Inc., (ARCM) on its own behalf and its affiliates and/or  Parent company its owned subsidiaries including but not limited to Ahcglobal, Inc.,. (collectively  referred to as “ARCM”, “we”, “us”, or “our”), makes certain telehealth related information  available to you and/or facilitates your access to telemedicine, chronic condition management,  and expert medical services (“ARCM Services”). 

 

This Privacy Policy applies to visitors of the following publicly available  websites: www.accessiblercm.com, www.ahcglobal.com, and the publicly available  associated domains and mobile applications owned and operated by ARCM (collectively, the  “Websites”). For the purposes of this Disclaimer, “you” and “your” means you as the visitor of  the Websites. 

 

Scope of this Web and Mobile Privacy Policy 

This Privacy Policy describes the types of Personal Information we collect from visitors of our  public Websites and our practices for using, maintaining, sharing, and protecting it. It also  describes the rights and choices you may have with respect to your Personal Information and  how you may contact us. 

 

This Privacy Policy does not apply to information collected from visitors who register and log in (“Members”) to the password-protected and secure portions of our sites, including login pages  and registration pages (“Secure Platforms”). The Secure Platforms allow eligible Members to use  ARCM Services. All information collected and stored by ARCM or added by our Members into  such Secure Platforms is considered Protected Health Information (“PHI”) and/or medical  information and is governed by laws that apply to that information, for example the Health  Insurance Portability and Accountability Act (HIPAA). ARCM uses and discloses such PHI in  accordance with the ARCM Health HIPAA Notice of Privacy Practices. To understand how we  use and disclose PHI, for example data you have consented to import from HealthKit or Health  Connect into the Secure Platform, you should review our Notice of Privacy Practices. ARCM will not use or disclose information received from HealthKit or Health Connect for advertising,  marketing, or other use-based data mining purposes and will not combine it with other data and  will not sell it. However, technology required  and/or data collected to make those or similar  connections, are subject to this privacy policy. The Notice of Privacy Practices (and not this  Privacy Policy) also applies to Personal Information collected on our Websites if specific  symptoms or health conditions is also collected, as such information may be considered PHI  under HIPAA. 

 

This Privacy Policy also does not apply to the collection and use of certain employment-related  information. If you are a current or former ARCM job applicant, employee, owner, director, officer, or contractor, please see the Notice of Privacy Practices for US Employees’ Personal  Information. California and Virginia residents should read the information available in Section 12 below  about the categories of personal information to be collected from them and the purposes for  which the personal information will be used. 

 

This Privacy Policy is not a contract and does not create any contractual rights or  obligations. 

 

1. TYPES OF PERSONAL INFORMATION WE COLLECT 

While using our Websites, you may provide us with certain information about you. We or our  advertising partners also may automatically collect information through the use of cookies and  other tracking technologies (see below). 

 

Personal Information that we collect through your use of the Websites may include IP Address,  Device ID, and online identifier. We may use that Personal Information and link it to Internet or  other electronic network activity information, and we may draw inferences about you from the  information we collect. We may also collect your name, title, business contact information,  phone number, date of birth, state, country, zip code, your health plan, email address or login  identification information only if you provide such information directly to us when you begin  registration to use a Secure Platform or complete a web form seeking more information. If you  are a member this may be considered PHI and governed by our Notice of Privacy Practices and  not this Privacy Policy. 

 

2. HOW WE COLLECT PERSONAL INFORMATION 

We may collect Personal Information using the following methods: 

• Directly from you when you provide it to us (such as information you enter into web  forms, inquiries, responses, activity on the Websites, and during registration to use a  Secure Platform). 
• From third parties, such as analytics and email marketing service providers.
• Automatically through tracking technologies such as cookies, web beacons (also known  as pixels) and log files, including overtime and across our own and third-party websites  or other online services. 

“Cookies” are small files that a website stores on a user’s computer or device. The Websites may  use cookies for various purposes, including keeping the information you enter on multiple pages  together. Some of the cookies we use are “session” cookies, meaning that they are automatically  deleted from your hard drive after you close your browser at the end of your session. Session  cookies are used to optimize performance of the Websites and to limit the amount of redundant  data that is downloaded during a single session. We also may use “persistent” cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We may  use persistent cookies for various purposes, such as statistical analysis of performance to ensure  the ongoing quality of our services. We and third parties may use session and persistent cookies  for analytics and advertising purposes, as described herein. Most web browsers automatically  accept cookies, but you may set your browser to block certain cookies (see below). As required  under applicable laws, we will obtain your consent necessary for utilizing cookies or similar  tracking technologies. 

 

Our Websites may use Google Analytics, a vendor’s service that uses cookies, web beacons, web  pixels and/or similar technology to collect and store information about you. You can learn more  about Google Analytics’ privacy policy and ways to opt out from Google Analytics tracking by  visiting Google Analytics’ website. 

 

Our Websites may use Adobe’s analytics and on-site personalization services, which use cookies,  web beacons, web pixels and/or similar technology to collect and store information about you or  your device or browser. You can learn more about how Adobe may handle information collected  through our use of its services, and your options for controlling this activity, by visiting Adobe’s  website. 

 

For more information about how we use Personal Information collected through tracking  technologies and the ways you may be able to manage it, see below. 

 

3. HOW WE USE YOUR INFORMATION 

We may use your Personal Information for the following purposes: 

• Operate, maintain, supervise, administer, and enhance the Websites, including monitoring  and analyzing the effectiveness of content on the Websites, aggregate site usage data, and  other usage of the Websites such as checking your eligibility and assisting you in  completing the registration process. 
• Provide you with a tailored and user-friendly experience as you navigate our Websites. • Promote and market our Websites to you. 
• To complete the activity you specifically asked for, e.g., register on a Secure Platform,  obtain more information, request a demo, or request an RFP. 
• Conduct research on users’ demographics, interests, and behavior based upon information  provided during use of our Websites. 
• Aggregate information for analytics and reporting. 
• Respond to law enforcement requests and court orders and legal process and carry out our  legal and contractual obligations and enforce our rights. 
• Authenticate use, detect potential fraudulent use, and otherwise maintain the security of  the Websites and safety of users. 
• Develop, test, improve, and demonstrate the Websites. 
• Any other purpose with your consent

 

4. HOW WE SHARE YOUR INFORMATION 

We may share Personal Information with third parties including service providers in certain  circumstances or for certain purposes, including: 

• For business purposes. We may share your Personal Information with vendors and  service providers, including our data hosting and data storage partners, analytics and  advertising providers, technology services and support, and data security. We also may  share Personal Information with professional advisors, such as auditors, law firms, and  accounting firms. We may disclose your name, email address, date of birth, phone  number, and address if you provided it to us via a form on the website or during an  incomplete or failed registration to Service Providers. 
• With your direction or consent. We may share your Personal Information with third  parties if you request or direct us to do so. This includes your use of social media widgets  on our Websites. 
• With affiliates within our corporate group. We may share your Personal Information  with any subsidiaries or affiliates within our corporate group. 
• Compliance with law. We may share your Personal Information to comply with  applicable law or any obligations thereunder, including cooperation with law  enforcement, judicial orders, and regulatory inquiries. 
• In the context of a transaction. We may share your Personal Information in connection  with an asset sale, merger, bankruptcy, or other business transaction. 
• For other business reasons. We may share your Personal Information to enforce any  applicable Legal Disclaimer, and to ensure the safety and security of the Websites and/or  our users. 
• For advertising. Using cookies and web beacons, we may disclose Personal Information  regarding your activity on our Websites to third-party advertising partners to optimize  marketing. See Section 7 for additional details. 

 

We also may disclose deidentified information. Note that if you make any Personal Information  publicly available on the Websites, anyone may see and use such information. 

 

5. ARCM HEALTH DEVICES 

Eligible ARCM Members may choose to use a ARCM Health device, such as a blood glucose  monitor. These devices require the use of Bluetooth and location services for device readings to  appear in the Member’s app. A Member can turn these features off in their device’s Bluetooth  settings; however, the Member may lose certain app functionality. ARCM does not use location  services required for device syncing for targeted advertising, see section 8 for more information  on Cookies and Advertising.

 

6. SOCIAL FEATURES 

Certain features of the Websites permit you to initiate interactions between the Websites and  third-party services or platforms, such as social networks (“Social Features”). Social Features  include features that allow you to click and access ARCM’s pages on certain third-party  platforms, such as Facebook, Twitter and LinkedIn as applicable, and from there to “like” or  “share” our content on those platforms. Use of Social Features may entail a third party’s  collection and/or use of your data. If you use Social Features or similar third-party services,  information you post or otherwise make accessible may be publicly displayed by the third-party  service you are using. Both ARCM and the third party may have access to information about you  and your use of both the Websites and the third-party service. ARCM has no control over and is  not responsible for the privacy practices of such third parties. This Privacy Policy does not apply  to the extent ARCM does not own or control any linked websites or features you visit or use. We  recommend that you familiarize yourself with the privacy practices of those third parties. 

 

7. THIRD PARTY WEBSITES AND LINKS 

Our Websites may contain links to other online platforms operated by third parties. We do not  control such other online platforms and are not responsible for their content, their privacy  policies, or their use of your information. Information you provide on public or semi-public  venues, including information you share on third-party social networking platforms (such as  Facebook, LinkedIn or Twitter) may also be viewable by other users of the Websites and/or users  of those third-party online platforms without limitation as to its use by us or by a third party. Our  inclusion of such links does not, by itself, imply any endorsement of the content on such  platforms or of their owners or operators except as disclosed on the Websites. We expressly  disclaim any and all liability for the actions of third parties, including but without limitation to  actions relating to the use and/or disclosure of Personal Information by third parties. Any  information submitted by you directly to these third parties is subject to that third party’s privacy  policy. 

 

8. COOKIES AND INFORMATION USED FOR ADVERTISING 

As discussed above, on our Websites we may collect and disclose Personal Information about  your online activities for use in providing you with advertising about products and services  tailored to your individual interests. This section of our Privacy Policy provides details and  explains how to exercise your choices. You may see certain ads on other websites because we  participate in advertising networks. Ad networks allow us to target our messaging to users  through demographic, interest-based and contextual means. These networks track your online  activities over time by collecting information through automated means, including through the  use of cookies, web server logs, and web beacons (also known as pixels). The networks use this  information to show you advertisements that may be tailored to your individual interests. The  information our ad networks may collect includes information about your visits to websites that  participate in the relevant advertising networks, such as the webpages or advertisements you  view and the actions you take on the websites. This data collection takes place both on our  Websites and on third-party websites that participate in the ad networks. This process also helps  us track the effectiveness of our marketing efforts.

 

You may disable or delete browser cookies through your browser settings. Cookies generally are  easy to disable or delete, but the method varies between browsers. If you disable or delete  cookies, or if you are running third-party software that intercepts or deletes cookies, please note  that some parts or functionality of our Websites may not work properly. 

 

Each type of web browser offers ways to restrict and delete cookies. For more information on  how to manage cookies visit the appropriate link below. 

 

Microsoft Internet Explorer 

Microsoft Edge

Mozilla Firefox

Google Chrome 

Apple Safari 

 

You can opt out of third parties collecting your Personal Information for targeted advertising  purposes in the United States by visiting the National Advertising Initiative’s (NAI) opt-out  page and the Digital Advertising Alliance’s (DAA) opt-out page. 

 

Your browser settings also may allow you to transmit a “Do Not Track” signal when you visit  various websites. Some of the Websites may not be configured to respond to “Do Not Track”  signals received from browsers. To learn more about “Do Not Track” signals, you can visit here. 

 

Finally, ARCM maintains a cookie preference center which allows you to customize your cookie  preferences when visiting the Websites. 

 

If you have further questions regarding the specific information about you that we process or  retain, as well as your choices regarding our collection and use practices, please contact us using  the information listed below. 

 

9. CHILDREN’S PRIVACY 

Our Websites are not intended for children under 13 years of age, and we do not knowingly  collect or sell Personal Information from children under 13. If you are under 13, do not use or  provide any information on these Websites without your parent first providing consent.. If you  are the parent or guardian of a child under 13 years of age whom you believe might have  provided us with their Personal Information, you may contact us using the below information to  request that it be deleted. 

 

10. SECURITY OF PERSONAL INFORMATION 

We take steps to secure Personal Information through administrative, technical, and physical  safeguards designed to protect against the risk of accidental, unlawful, or unauthorized  destruction, loss, alteration, access, disclosure, or use. Unfortunately, we cannot guarantee the  security of information transmitted through the Internet, and where we have given you (or where  you have chosen) a password, you are responsible for keeping this password confidential.

 

11. RETENTION OF PERSONAL INFORMATION 

We generally retain records only as long as necessary and as required for our business  operations, for archival purposes, and/or to satisfy legal requirements. When determining the  appropriate retention period for Personal Information, we consider various criteria, such as the  amount, nature, and sensitivity of the Personal Information; potential risk of harm from  unauthorized use or disclosure; purposes for which we process your Personal Information;  whether we can achieve those purposes through other means; and business operations and legal  requirements. Because we maintain our Websites to protect us from accidental or malicious loss  and destruction, residual copies of your Personal Information may be retained in our backup and  archival systems for a limited period of time, after which the information will be automatically  deleted or put beyond use where deletion is not possible. 

 

12. INTERNATIONAL USERS 

The Websites are controlled and operated by us from the United States and are not intended to  subject us to the laws or jurisdiction of any state, country or territory other than that of the  United States. Any information you provide to us through use of our Websites may be stored and  processed, transferred between and accessed from the United States and other countries that may  not guarantee the same level of protection of personal data as the one in which you reside.  However, we will handle your Personal Information in accordance with this Privacy Policy  regardless of where your Personal Information is stored/accessed. 

 

13. NOTICE TO CALIFORNIA AND VIRGINIA RESIDENTS 

If you are a California resident, certain Personal Information that we collect about you is subject  to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights  Act (CPRA). 

 

If you are a Virginia resident, certain Personal Information that we collect about you is subject to  the Virginia Consumer Data Protection Act (VCDPA). 

 

Please note that these laws may not apply to, among other things: 

• Information that is lawfully made available from federal, state, or local government  records; 
  • Consumer information that is deidentified or aggregated; 
  • Protected health information that is collected by a covered entity or business  associate governed by HIPAA; or 

• Medical information maintained by a provider of health care governed by California’s  Confidentiality of Medical Information Act (CMIA).

 

Collection of Personal Information 

We collect information that identifies, relates to, describes, is reasonably capable of being  associated with, or could reasonably be linked, directly or indirectly, with a particular consumer  or household—this type of information is referred to as “Personal Information,” and includes  personal information as defined by CCPA/CPRA as well as personal data as defined by the  VCDPA. 

 

Personal Information does not include de-identified or aggregate information; publicly available  information that is lawfully made available from federal, state, or local government records; and  information covered by certain sector-specific privacy laws. ARCM collects the following  categories of Personal Information about consumers (and to the extent such Personal Information  is subject to the CCPA/CPRA, these categories were collected in the preceding 12 months): 

• Identifiers, Internet Protocol (IP) address, online identifier, device identifier. We may  collect your name, email address, date of birth, phone number, and address only if you  provided it to us via a form on the website or during an incomplete or failed registration. 

• • Commercial information, business contact information if you have provided it  to us via a form (such to register for services, obtain more information, request a  demo, request an RFP) on the website, including name, company name, physical  address, email address, telephone, and fax number; information on actions taken  on our Websites, which may include information about Websites considered and  information about preferences and behavior that we collect on our Websites or  purchase from third parties in order to target consumers for digital advertisements  or to personalize content we deliver on our Websites. 
  • Internet or other electronic network activity information, including, but not  limited to, browsing history, search history, and information regarding a  consumer’s interaction with the Websites, applications, or advertisements. 

 

ARCM does not collect or share Personal Information on the Websites from any person we know  to be under the age of 16. 

 

ARCM does not collect Sensitive Personal Information, as those terms are defined under the  CCPA/CPRA and the VCDPA, of consumers who visit our public Websites. 

 

ARCM collects Personal Information from the following categories of sources: 

• Directly and indirectly from you, including through your interaction with the Websites • Social media platforms 
• Third party partners such as analytics or marketing providers 
• Automatically through tracking technologies. Please note, if you have enabled a Global  Privacy Control on your browser, our Websites are configured to recognize and respect  those preferences with respect to Personal Information that falls under the CCPA/CPRA.

 

We may use your Personal Information for the following purposes: 

• Operate, maintain, supervise, administer, and enhance the Websites, including monitoring  and analyzing the effectiveness of content on the Websites, aggregate site usage data, and  other usage of the Websites such as checking your eligibility and assisting you in  completing the registration process.- Provide you with a tailored and user-friendly  experience as you navigate our Websites. 
• Promote and market our Websites to you. 
• To complete the activity you specifically asked for, e.g., register on a Secure Platform,  obtain more information, request a demo, or request an RFP. 
• Conduct research on users’ demographics, interests, and behavior based upon information  provided during use of our Websites. 
• Aggregate information for analytics and reporting. 
• Respond to law enforcement requests and court orders and legal process and carry out our  legal and contractual obligations and enforce our rights. 
• Authenticate use, detect potential fraudulent use, and otherwise maintain the security of  the Websites and safety of users. 
• Develop, test, improve, and demonstrate the Websites. 
• Any other purpose with your consent. 

 

ARCM will retain and/or archive Personal Information for a period of time no longer than  required by applicable law or no longer than is necessary and proportionate to achieve purposes  compatible with the context in which the Personal Information is collected. ARCM will not  further process Personal Information in a manner incompatible with the purposes noted above. 

 

Disclosure of Personal Information in the Preceding 12 Months 

ARCM discloses Personal Information with the following categories of third parties and has  disclosed the following categories of Personal Information for a business purpose, for  commercial purpose, to comply with the law, in the context of a transaction, or for other business  reasons: 

 

Personal Information	Third Parties
Identifiers	We may disclose IP addresses, device ID, or online identifiers to service providers, advertising networks, internet service providers, and/or data analytics providers. We may disclose name, email address, date of birth, phone number, and address if you provided it to us via form on the website or during incomplete or failed registration to Service providers. We may engage in delivering online advertising that is tailored to your interests through the use of analytics and/or targeting cookies however we do not disclose your name, address, or phone number. Before using analytics and/or targeting cookies, the Websites deploy a banner seeking your consent, or opt-in, to the use of such cookies.
Commercial information	Service providers
Internet or other electronic network activity information	Service providers, advertising networks, internet service providers, and/or data analytics providers

To the extent such Personal Information is subject to the CCPA/CPRA, these disclosures  occurred in the preceding 12 months. 

 

You may have the following rights regarding your Personal Information maintained by ARCM: 

• Request to know and access the Personal Information we collect, use, and disclose; • Request deletion of Personal Information; 
• Request to Opt-out of the sale or sharing of Personal Information; 
• Right to Limit Use and Disclosure of Sensitive Personal Information and • Not receive discriminatory treatment by ARCM for exercising these rights. 

 

The rights described below are limited to those provided under the CCPA/CPRA and VCDPA to  the applicable residents of those states. The specific rights may vary based on whether the  CCPA/CPRA or VCDPA applies, and should you have any questions regarding your rights,  please contact us as per the information in Section 14. 

 

Requests to Know and Access 

You may have the right to request that we disclose to you the following information: 

• Categories of Personal Information that ARCM has collected about you, disclosed about  you for a business purpose, or sold or shared; 
• Categories of sources from which the Personal Information is collected; • Categories of third parties with whom ARCM shares or to whom ARCM sells Personal  Information; 
• The business or commercial purpose for collecting and selling Personal Information; and • Specific pieces of Personal Information that ARCM has collected about you. 

 

Instructions for submitting a verifiable request are provided below. 

 

You may only make a request for access twice within a 12-month period. Requests to Delete 

 

You may have the right to request that we delete Personal Information associated with you,  subject to applicable law and certain exceptions. 

 

Instructions for submitting a verifiable request are provided below.

 

Request to Correct Inaccurate Personal Information 

You may have the right to request that ARCM corrects Personal Information that is inaccurate. Instructions for submitting a verifiable request are provided below. 

 

Requests to opt Out of the Sale or Sharing of your Personal Information 

You may have the right to submit a request to opt out of any sale or sharing of your Personal  Information or the processing of your Personal Information for purposes of targeted advertising.  However, ARCM does not sell your Personal Information and does not use or share Personal  Information collected from users of our public websites to engage in targeted advertising unless  you have opted in to such use. And, in the last 12 months, ARCM has not “sold” or “shared”  Personal Information (as those terms are defined under the CCPA/CPRA). 

 

Instructions for submitting a verifiable request are provided below. 

 

How to Exercise Your Rights 

To submit a request to exercise any of your rights: 

 

Please call the Privacy Officer at: (954) 341-5600. 

 

As required under applicable law, we must take steps to verify your request before we can  provide Personal Information to you, delete Personal Information, or otherwise process your  request. To verify your request, we may require you to provide your name, physical address,  email address, contact information, and information about your account or previous transactions  with us. If you have only visited our public Websites and did not provide any Personal  Information to us via a web form or through the registration process, we will need you to provide  us with your IP address or device ID in order for us to determine if we have that information. We  will not be able to determine if we have your IP address or device ID from your name, physical  address, email address, contact information, or account information. 

 

We will further verify and respond to your request consistent with applicable law, taking into  account the type and sensitivity of the Personal Information subject to the request. We may need  to request additional Personal Information from you, such as your date of birth or government  identifier, in order to protect against fraudulent requests. 

 

We will deliver Personal Information that we are required by law to disclose to you in the  manner required by law within 45 days after receipt of a verifiable request, unless we notify you  that we require additional time to respond, in which case we will respond within such additional  period of time required by law. We may deliver the Personal Information to you electronically or  by mail at your option. If electronically, then we will deliver the information in a portable and, to  the extent technically feasible, in a readily useable format that allows you to transmit the  information from one entity to another without hindrance.

 

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer  request related to your Personal Information. You may designate an authorized agent to request  any of the above rights on your behalf. You may make such a designation by providing the agent  with written permission, signed by you, to act on your behalf. Your agent may contact us by the  information provided in the “How to Contact Us” section below to make a request on your  behalf. Even if you choose to use an agent, we may, as permitted by law, require verification of  the agent’s authorization to act on your behalf, require you to confirm you have authorized the  agent to act on your behalf, or require you to verify your own identity. 

 

Right to Nondiscrimination 

You have the right to be free from discriminatory treatment for exercising the privacy rights  conferred by applicable law, including not being: denied goods or services; charged different  prices or rates for goods or services, including through the use of discounts or other benefits or  imposing penalties; provided a different level or quality of goods or services; or suggested that  you will receive a different price or rate for goods or services or a different level or quality of  goods or services. 

 

14. UPDATING THIS PRIVACY POLICY 

This Privacy Policy may be updated periodically to reflect changes in our privacy practices. It is  your responsibility to review the Privacy Policy from time to time to view any such changes. 

 

15. HOW TO CONTACT US 

Should you have any questions about our privacy practices or this Privacy Policy, please email  us at privacyrights@accessiblercm.com or contact us at: 1(954) 341-5600.